Returns & exchanges

We want your order to arrive just as you expect. This is how returns and exchanges work:

Damaged, wrong or missing item
• Contact us within 48 hours of delivery on WhatsApp with a photo of the item and its packaging.
• We will replace it or refund the full amount including the delivery fee, and we cover the return cost.

Change of mind
• You can ask for an exchange or a refund within 7 days of delivery if the item is new, unused and in its original packaging with the seal or sticker intact.
• Makeup, perfume and care products that have been opened, used or tried cannot be returned, to protect the health and safety of all our customers.
• Bags are accepted if unused and in their original condition with their tags.
• For a change of mind the original delivery fee is not refunded and the return cost is paid by the customer.

How to ask
1. Send your order number and the reason on WhatsApp +971 56 781 2296 or to Info@ahla.ae.
2. We reply and arrange how the item is collected.
3. Once the item arrives and is checked, we confirm the exchange or refund.

Refunds
• Refunds go back to the original payment method (the same card).
• The amount usually appears in your account within 5 to 14 working days, depending on your bank.